Privacy Policy
At Samford Laundromat, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information in compliance with Australian consumer law and privacy regulations.
1. Information We Collect
Personal Information: When you interact with us—whether through our website, in-store, or via phone—we may collect personal details such as your name, contact number, email address, and payment information.
Service Information: Details about the services you request, such as laundry preferences, delivery addresses, and transaction history.
Website Usage Information: Through cookies and analytics tools, we may collect non-identifiable information about your visit to our website (e.g., IP address, browser type, and pages visited) to improve your user experience.
2. How We Use Your Information
To provide and manage our services, including laundry pick-up, and payment processing.
To communicate updates, promotions, or notifications relating to our services.
To improve our website, services, and customer experience based on feedback and usage analytics.
To ensure compliance with legal obligations or resolve disputes.
3. Disclosure of Your Information
We respect your privacy and will never sell or share your personal information with third parties for commercial purposes. However, we may disclose information in the following circumstances:
To trusted service providers who assist in delivering our services (e.g., payment gateways, delivery providers).
If required by law or regulatory authorities.
During emergencies where disclosure is necessary to protect your safety or the safety of others.
4. Data Security
We implement robust security measures to safeguard your personal information from unauthorized access, loss, or misuse. This includes secure servers, encrypted transactions, and restricted access to sensitive data.
5. Your Rights
Under Australian consumer law and privacy regulations, you have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or outdated information.
Request the deletion of your information when it is no longer necessary for our business operations.
Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the details provided below.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please reach out to us:
Email: hello@samfordlaundromat.com
Phone: 0497 825 801
Address: 7 / 39 Main Street, Samford Village, QLD, 4520
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please review this policy periodically for the latest updates.
Thank you for trusting Samford Laundromat. Your privacy is important to us.
Security Cameras & Surveillance
To ensure the safety of our customers and premises, our laundromat is equipped with security cameras. These cameras may record footage of individuals within the facility.
In accordance with Queensland’s Invasion of Privacy Act 1971 (Qld) and relevant privacy principles2, we adhere to the following:
Signage: Clear notices are displayed to inform customers that surveillance is in operation.
Purpose: Footage is used solely for security purposes and may be reviewed in the event of an incident.
Storage & Access: Recorded footage is securely stored and retained only for the necessary period. It is not shared or sold, except where required by law or to assist law enforcement.
Privacy Considerations: Cameras are not positioned in areas where individuals have a reasonable expectation of privacy, such as restrooms or changing areas.